Accessibility Statement (App)

1. General Description of our Digital Services

The companies of the Melitta Group offer digital services in electronic commerce. Our digital offerings include:

  • Websites and mobile applications (apps) for various end devices
  • Online stores for the purchase of our products and services
  • Platforms for subscribing to our newsletter
  • Portals for participation in competitions, cashback campaigns and other customer loyalty measures
  • Systems for registering devices and submitting revocations, complaints and repair orders

These digital offers enable our consumers to conclude contracts with us. Melitta Single Portions GmbH & Co. KG is committed to ensuring digital accessibility for all users, including persons with disabilities. This statement provides information on the accessibility of the services offered through our Avoury.The Tea. app and explains how these services comply with the requirements of the Accessibility Strengthening Act (Barrierefreiheitsstärkungsgesetz, BFSG), the Regulation on the Accessibility Strengthening Act (BFSGV), and related European and national legislation.

 

2. Description of Services and Functionality
The Avoury.The Tea. app offers an online shop for the purchase of tea, tea machines, and related products. The online shop is an e-commerce service provided for the conclusion of consumer contracts.
The purchase process within the app is multi-step:

  • Users select products and add them to the shopping cart using the quantity selection button.
  • The shopping cart displays the selected products.
  • To complete a purchase, users log in with their e-mail address and password. If no account exists, registration is required via a form that collects all necessary information (e.g., address). Missing information is clearly indicated.
  • After registration or login, users proceed to checkout, where they may enter a different shipping address and select a shipping method.
  • Payment methods can be chosen and a voucher code may be entered.
  • A summary of the order is displayed before final submission. By clicking “Buy Now,” the user submits a binding offer to conclude a contract.
    Additionally, the app can be used to operate Avoury tea machines.

 

3. Applicable Accessibility Requirements
Our digital services are subject to the requirements of EU Directive 2019/882 (European Accessibility Act) and its national implementations. The relevant market surveillance authorities for the EU member states in which Melitta Single Portions GmbH & Co. KG operates include:

Germany (ISO Code: DE):

  • National law: Accessibility Strengthening Act (BFSG)
  • Market surveillance authorities:
    • Market Surveillance Office of the Federal States for the Accessibility of Products and Services (MLBF)
    • Coordination: Federal Institute for Occupational Safety and Health (BAuA)
    • Consulting: Federal Accessibility Office

Austria (ISO Code: AT):

  • National law: Accessibility Act (BaFG)
  • Market surveillance authorities:
    • Federal Ministry of Social Affairs, Health, Care and Consumer Protection (BMSGPK), https://www.sozialministerium.at
    • Federal Ministry of Labour and Economy (BMAW)

 

4. Compliance with Accessibility Requirements
The accessibility of our app is based on the international standards of the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA. We strive to meet these standards throughout the app. Where individual limitations exist, we have initiated measures to address them. In the meantime, we ensure that our app is fundamentally perceivable, operable, understandable, and robust.

 

5. Non-accessible Content and Current Implementation Status
We are continuously working to improve the accessibility of our app. Some areas currently do not fully meet the requirements. Below is an overview of the current status and planned improvements:

  • Keyboard operation and focus order: In certain areas, the app is not fully operable using an external keyboard, and the focus order of elements may be inconsistent.
  • Color contrast and visual presentation: In some parts of the app, the contrast between text and background is insufficient, especially with gray and green tones, which may affect readability for users with visual impairments.
  • Checkout process: The checkout area is integrated as a webview that mirrors the Avoury website. We are working to resolve any accessibility limitations on the website side.
  • Assistive technology issues in webview content: The content of the “Terms and Conditions,” “Privacy Policy,” and “Imprint” pages cannot be navigated using standard swipe gestures with screen readers. Users must click directly into the content area for it to be read aloud.
  • Availability of the accessibility statement: This statement is currently only accessible with an active internet connection, as it is loaded via webview within the app. Offline availability will be provided in the future.

 

6. Feedback and Contact
We are committed to making our app accessible to everyone. If you encounter any barriers or require assistance, please contact us. Upon request, we will provide information in accessible formats.

 

7. Contact for Accessibility Feedback
Avoury Service Center
E-mail: [email protected]
Phone: 00800 7000 6000 (Monday to Sunday, 8:00 a.m. to 8:00 p.m., toll-free)

We will review your feedback and respond within one month. 

This accessibility statement was last updated on 27 June 2025.