How do I order Avoury Tea?
You can order our tea from the Avoury Shop and on the go via our app. We will gladly take your order personally (Tel. 00800 7000 6000 / Mon–Fri from 7 a.m. to 10 p.m.). You can also reach our Avoury TEAm on the same number to receive advice on your selection.
Which means of payment are accepted?
We accept the payment methods PayPal, credit card, direct debit and purchase on account.
What delivery options do you offer and do you also keep the environment in mind in this regard?
Because nature is as important to us as good tea, we ship all orders in an environmentally friendly way, with DHL GoGreen. What is so special about this is that the CO2 emissions emitted during shipment are neutralised. Your order reaches its destination 100% carbon-neutral – and without any additional costs. You also have the choice between the following delivery options: DHL Standard Shipping, DHL ExpressEasy, DHL Preferred-time, Packstation. Would you like to know when your order will be delivered? No problem: just check your account and track your shipment.
What are the shipping costs?
Orders over 70 euros are delivered free of charge. For orders with a value less than this, Standard Shipping costs 3.90 euros. The final shipping costs depend on your shopping cart and the delivery option you’ve chosen.
Is there a minimum order?
We deliver tea from an order quantity of 6 boxes to any postal address within Germany. If you want to order more tea varieties than this, the order quantity is always increased by 6 more boxes. This means you can order 6, 12, 18, 24 boxes, and so forth. This is to ensure optimal use of the package, which means that we need no further filler material to compensate for possible voids. In this way, we can send your tea in a particularly sustainable manner. You are always free to choose the type of the tea varieties.
Can I change or cancel my order later?
Of course – you can edit or cancel your order up to 15 minutes after you have made your purchase. To do so, log in to your customer account and go to “My orders”> “View order”> “Cancel order”. If more than 15 minutes have passed since you placed your order, this is no longer possible. The return button will then be displayed. You can also call us on freephone 00800 7000 6000. Our Avoury TEAm will answer all your questions about ordering and shipping and will gladly advise you on your selection of teas.
Of course, in addition to the option of cancelling your order, you of course also have the statutory right of withdrawal within 14 days.
How soon will I get my tea?
If your order is received by 3 p.m., it will be dispatched the same day. Your tea, tea machine or accessories should reach you within two - four working days.
Can I also have my order delivered to a Packstation?
Of course – simply choose your preferred Packstation as the delivery address using our Packstation Finder or inform our Avoury TEAm accordingly. You can pay for this by credit card and PayPal. Please also note that you must first register with DHL if you want to make use of a Packstation.
Can I simply reorder previous orders?
Of course! We want to make your way to your favourite tea as easy as possible. Just log in with your access data into your customer account. Under the menu item “My orders” you then select the order that you would like to reorder. Just click on “Reorder” and exactly the same order (products, quantity etc.) will be placed in your shopping cart.
My order has not (yet) arrived. What can I do?
First of all we recommend you check in your customer account. Please log in to the Avoury Shop with your access data. Under the menu item “My orders” you can check the status of your orders at a glance. Simply click on the relevant order in the summary and you can track your shipment with the specified DHL tracking number. Our customers will also receive their tracking number via email from DHL, as well as updates on the shipment and the progress of a shipment. In addition, we will of course also help you personally. Just contact us via chat, e-mail or phone.
My package was damaged on delivery. Can I get a replacement?
When this happens, we like to speak to you in person to get all the details. Please contact us by phone, chat or e-mail. We are happy to assist.
Is the packaging material actually recyclable?
Definitely. All cardboard and packing paper we use for shipping are made from recycled material and can be recycled again. In addition, they are FSC-certified.