Our service

We will do anything for a perfect tea experience – and for you.

For us, the perfect tea experience is paramount. That is why we offer such good service. Whether your question is about our teas or the tea machine, the Avoury TEAm will help you to find the optimum solution for every situation.

More than just tea.

Avoury subscription

Avoury subscription

What you want, where you want.

We believe that a perfect cup of tea is simply part of the day. We don't want you to ever miss a moment of enjoyment either, which is why we have come up with the Avoury subscription. With the subscription, you will receive a new delivery of Avoury Tea at an interval that you have specified – without lifting a finger. You can determine which teas you want and the interval until your next delivery yourself.

Avoury service world.

Answers to your questions.

We believe that good service is all about the details. That's why we have made it our mission to offer our customers an exceptional and individual tea experience under all circumstances. And that's reflected in every part of Avoury.

Ordering is easy!

There are many ways to get to the perfect tea experience. How to order from us:

Avoury App

Our free app is available both in the App Store (for iOS devices) and in the Google Play Store (for devices with the Android operating system). Click here to download. Have fun with your Avoury App!

How can we help you?


Where does Avoury Tea come from?

For us, nothing but the best is good enough. In order to guarantee first-class quality, we only use teas from sustainable cultivation. The plantations on which our teas are sorted by hand have been carefully selected by our tea experts and monitored in accordance with the strictest standards.

Are the teas certified organic?

We believe that natural is always better. That’s why some of our Avoury teas are even certified organic. When sourcing teas from a country where sustainability is not a given, we also insist on a Fairtrade or Rainforest Alliance certification.

Are all the teas free of artificial flavours?

Of course! All our teas owe their excellent taste to natural flavours. We steer clear of anything artificial.

Are the teas guaranteed to be free of allergens?

Yes – allergy sufferers can enjoy our teas without worrying.

If a tea does contain allergens, it is marked accordingly.

How do I find my favourite Avoury teas?

There are many ways to get to your favourite tea. Firstly, we would like to recommend our Tea Finder. After answering a few questions, you will receive a recommendation for a tea that matches your taste and lifestyle. Our Avoury TEAm is also happy to give advice over the telephone on 00800 7000 6000 – daily from 07:00 to 22:00. Or simply try the teas yourself at our retail partners. Our Store Finder will point you to our Tea Tastings.

Still haven't found what you're looking for?

Contact form

Feel free to send us your request via the contact form. We will answer you as soon as possible!


Talking on the phone not your thing? No problem! Our Avoury TEAm can also be reached via this chat function.


No matter whether you want to talk about tea, the tea machine or accessories, the Avoury TEAm will gladly be of assistance – daily from 07 a.m. to 10 p.m. Just call us.

Contact form

Tea Finder

Still no idea which tea would be right for you? Or which one would improve your day right now? Our Tea Finder will help you find your perfect match. All you have to do is answer seven simple questions and we'll show you which Avoury tea is best suited to you, your taste and your lifestyle

Find your Avoury Tea


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Melitta Single Portions GmbH & Co. KG